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What You Need to Know Before You Play

Using sul77 means you accept these legal terms — including how your account, wallet activity and personal data are handled. Access to sul77 depends on your local law and eligible regions, so please read this page carefully before proceeding.

Jurisdiction-Dependent AccessAccount & Wallet PolicyData Handling ConditionsBangladesh Eligibility Notice
sul77 What You Need to Know Before You Play
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Your account security and personal data are handled under a set of consistent practices that apply across every session — whether you log in from a mobile browser, use the sul77 app or access the platform on desktop. Our security and data-handling approach covers four key areas that directly affect your account.

Data Retention Policy We retain account and transaction data for the period required under our operating terms. You can request a summary of the data we hold by contacting the policy desk.
Cookie Handling sul77 uses session and preference cookies to keep your account state between pages. You can manage cookie permissions through your browser settings at any time.
Account Security Practices Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the Account Portal to lock your account immediately.
Requesting Changes To update your registered details, correct stored data or request account closure, log in and go to Account Settings or contact the policy desk by email with your account ID.
LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about these terms, want to raise a dispute or need to request a policy-related account action, our support team handles legal enquiries separately from general account help. Reach out through the channel that works best for you — we aim to respond to policy and account-closure requests as a priority.

Live Chat Support Start a chat session from your account dashboard. Legal and policy queries are flagged to our dedicated account team, not a general bot queue.
Email Policy Desk Send your legal query or data-request email directly to our policy desk. Include your registered account ID so we can locate your record without delay.
Account Portal Request Log in and use the Help section to submit a formal account or policy request. This creates a tracked ticket — useful for dispute resolution and account-closure requests.

Frequently Asked Legal Policy Questions

These are the questions we receive most often about account eligibility, data rights and how our legal terms work in practice. If your question is not covered here, contact the policy desk directly.

Access depends on your local law and eligible region. We do not determine your legal eligibility. Check your local regulations before opening an account or depositing funds.

We store registration details, login activity and transaction records linked to your account. This includes wallet references for bKash, Nagad or Rocket transactions you initiate.

Email the policy desk with your registered account ID and a data-access request. We will respond with a summary of the data fields we hold against your record.

You may request account closure and data deletion through the Account Portal or by emailing the policy desk. Retention obligations under our terms may apply to certain transaction records.

Wallet references stored against your account are removed during the closure process, subject to any retention period required by our operating terms. Your mobile wallet provider's own terms remain separate.

The revision date at the foot of the full terms document changes whenever we update the policy. Continued use after a revision means you accept the updated terms as stated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.